A few weeks ago, we asked for your thoughts on Droptop, and many of you took the time to provide valuable feedback. Below is a summary of the feedback we received and a list of actions we are going to take based on your input!
First, we want to thank you for the positive and encouraging notes. Here are a few:
“You guys are awesome!”
“I know it is a new company but I think if we work together you guys will do wonders… keep it going guys!”
“Appreciate everything you guys do. Keep pushing. Much love”
“Keep up the good work. There is room for improvement but you are working on it and doing a great job”
When asked what your favorite aspects of Droptop are, you said:
• Simple and Easy to use
• Best customer service
• Easy to train technicians on the system
• Fast and up to date vehicle lookup , OEM specs and fluid capacities
• Love the ability to use it on all devices including phones
• Simplicity of Package creation and editing
• Easy to see prior services and quickly create ticket
While we appreciate the positive feedback, the purpose of this survey was not just to pat ourselves on the back. Although many of you are satisfied with the features we offer, we are aware that there is still more we can do to make Droptop even better!
We documented all of your excellent suggestions, and here are some of the larger features you requested:
• Customer Merging – This is on the roadmap and will be available soon.
• Faster Part Fitment Lookups: We are already working on this, and we will release an update in the next few weeks that will drastically increase the speed of part fitment lookups.
• Service Reminder Options: While we already have marketing integrations like Cinch and Throttle, we recently partnered with Steer, another partner you can leverage to send service reminders.
• Texting Flexibility: This includes the ability to have canned text messages and send invoices via text whenever you like. Later this year, we will be adding texting plans that will give you more flexibility in how you send invoices and receipts.
• Unified Search: This feature will allow you to search for customers and fleets simultaneously. It is also on our roadmap for later this year.
We are happy to see that our support is rated highly. Remember, if you ever need assistance, there are three ways to reach our support team:
• Email us at: info@droptop.io
• Call us at: 1-833-370-7807
• Use the in-app chat
We are also pleased that most of you are highly likely to recommend Droptop to a friend—thank you for the vote of confidence! For anyone who is not as complimentary, please reach out and let us know why. We want all of our customers to love using Droptop and become advocates for the product.
Thank you to everyone who took the time to fill out the survey. We will continue sending out surveys periodically to ensure we are consistently gathering your feedback!
